Returns + Exchanges

At SteelNest Containers, customer satisfaction is our priority. If you are not completely satisfied with your purchase, our Return and Exchange Policy is here to assist you.

1. Returns

Eligibility for Returns:

• Items must be returned within 30 days of delivery.
• The item must be unused, in its original condition, and include all accessories, documentation, and packaging.
• Custom-built or specially modified containers are not eligible for return.

Return Process:

1. Contact us at info@steelnestcontainers.com or call us at (949) 424-3091 to initiate the return process.
2. Provide your order number and reason for the return.
3. We will guide you through the return process, including shipping instructions.

Return Shipping Costs:

• Customers are responsible for return shipping costs unless the item was damaged during delivery or the wrong item was sent.
• We recommend using a trackable shipping method for your return.

Refunds:

• Once the returned item is inspected and approved, we will process your refund within 7-10 business days.
• Refunds will be issued to the original payment method.

2. Exchanges

Eligibility for Exchanges:

• Exchanges are available for items of equal or greater value within 30 days of delivery.
• The original item must meet the same return conditions as listed above.

Exchange Process:

1. Contact us at info@steelnestcontainers.com or call (949) 424-3091 to request an exchange.
2. Provide your order details and the item you wish to exchange for.
3. Ship the original item back to us. Once received, we will send the replacement item.

Exchange Shipping Costs:

• Customers are responsible for shipping costs associated with returning the original item.
• We cover shipping costs for the replacement item if the exchange is due to our error.

3. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery:

• Email info@steelnestcontainers.com with photos of the damage and your order details.
• Call us at (949) 424-3091 for immediate assistance.
  We will arrange for a replacement or refund, including shipping costs.

4. Non-Returnable Items

The following items are non-returnable:

• Custom-built or specially modified containers.
• Items marked as “final sale” or “non-returnable” on the product page.

5. Contact Us

For questions about our Return and Exchange Policy, please contact us:
SteelNest Containers
465 SE 1st Ave
Delray Beach, FL 33444
Phone: (949) 424-3091
Email: info@steelnestcontainers.com